Privacy Policy

PRIVACY POLICY

Effective Date: January 1, 2026

Thank you for visiting https://getcreait.com (the "Website"). Your privacy is important to us. This Privacy Policy (the "Policy") describes the types of information CREAiT LLC (the "Company", "us", "we", or "our") may collect from you or that you may provide when you visit the Website and use the products, features, materials, and services we offer (collectively with the Website, the "Services"). This Policy also describes our policies and procedures for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect on the Website and through your use of the Services generally (including when you register for an account), and through communications between you and the Website (including email, text, and other electronic messages).

This Policy does not apply to information collected by third parties, including any websites, services, and applications that you elect to access through the Services.

Please review this Policy carefully. By accessing or using the Services (or by clicking on "accept" or "agree" to this Policy when prompted), you agree to the terms of this Policy on behalf of yourself or the entity or organization that you represent. If you do not agree to any term in this Policy, you should refrain from further use of our Services.

1. Changes to Our Privacy Policy

This Policy was last revised on the date noted at the top of this page. We may update this Policy from time to time. If we make material changes, we will post the updated Policy on this page and notify you of such changes by means of an email to the email address specified in your account, a message on the Services, or through a notice on the Website home page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

2. Information We Collect

We collect only the information that is reasonably necessary and proportionate to provide the Services you request. We receive several types of information about you from various sources, including: (A) information and content that you give us; (B) automatically-collected information; and (C) demographic information or other aggregate information.

2.1 Information and Content that You Give Us

We collect personal information that you knowingly choose to disclose. This may include:

(a) Personal Information. Personal information, such as your name, address, email address, phone number, username, password, and any other information you directly provide us on or through the Services.

(b) Correspondences. Records and copies of your email messages together with your email address and our responses, if you choose to correspond with us through email, and records of your phone number, phone calls with us, and voice messages, if you choose to correspond with us via phone.

(c) User Content. Information or content you submit to be published or displayed on public areas of the Services or transmitted to other users of the Services or third parties (collectively, "User Content").

(d) Transaction Information. Information about any purchase or transactions made on the Services. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping, and contact details.

(e) Search Queries. Your search queries on the Website.

2.2 Information We Collect Automatically

We may use a variety of technologies to collect certain information about your equipment, browsing actions, and patterns whenever you interact with the Services, including:

(a) Activity Information. Details of your visits to our Services, including the types of content you view or engage with; the features you use; the actions you take; the people or accounts you interact with; the time, frequency, and duration of your activities.

(b) Equipment Information. Information about your computer and internet connection, including your computer operating system, IP address, browser type, and browser language.

(c) Location Information. Information about the location of your device, including GPS location, for purposes of enhancing or facilitating the Services.

2.3 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, genetic data, health information, or religious affiliation. If we do collect such information, we will obtain your explicit consent prior to processing.

2.4 Information from Other Sources

We may receive information about you from other sources and add it to our account information. These sources may include publicly-available sources such as open government databases or social networks.

3. How We Use Your Information

We use the information we collect only for purposes that are reasonably necessary and proportionate to providing or maintaining the Services you request. This may include:

• to provide the Services and its content to you;

• to respond to comments and questions, and provide customer service;

• to communicate with you about your order, purchase, account, or subscription;

• to operate, maintain, improve, personalize, and analyze the Services;

• to detect, prevent, or investigate security breaches, fraud, and other unauthorized or illegal activity;

• to send promotional communications with your consent, such as information about features, newsletters, offers, and events;

• for any other purpose with your consent.

4. How We Share Your Information

We do not sell your personal information. We may disclose aggregated or anonymized information about our users without any restrictions. We will not share your personal information except in the following circumstances:

(a) With subsidiaries and affiliates for business purposes.

(b) With service providers who are bound by contractual obligations to keep personal information confidential.

(c) In a sale or transfer of the Company.

(d) When required by law to comply with any court order, law, or legal process.

(e) To enforce our rights under this Policy, our Terms and Conditions, and other agreements.

(f) With your consent or to fulfill the purpose for which you provide the information.

5. Third-Party Services

5.1 Analytics

We may use analytics services such as Google Analytics to monitor and analyze web traffic and user behavior. These services may use cookies and similar technologies to collect data about your use of the Services. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

5.2 Payment Processing

The Website processes payments through external payment service providers such as Stripe. Users provide payment details directly to such providers. We only receive notification of successful payment completion. Place of processing: United States.

5.3 Communication Services

We may use email and messaging services (such as Mailgun or Twilio) to manage communications with you. These services may collect data concerning when messages are viewed and interacted with.

5.4 CRM and Automation Platform

We use GoHighLevel (HighLevel Inc.) as our customer relationship management and automation platform. This platform processes personal data to provide CRM functionality, marketing automation, and communication services. Place of processing: United States.

6. Cookie and Tracking Technology Practices

We use cookies and similar tracking technologies (including web beacons, JavaScript tags, entity tags, and HTML5 local storage) to enhance your experience, analyze usage, and support our marketing activities. The categories of cookies we use include:

Essential Cookies: Required for the Website to function and cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).

Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

Functional Cookies: Enable enhanced functionality and personalization.

You may disable cookies through your browser settings; however, doing so may limit your ability to use certain features of the Services. We do not currently respond to Do Not Track browser signals. Third-party services on our Website may use their own tracking technologies subject to their own privacy policies.

7. Data Security and Handling

We take the security of your personal information seriously and have implemented the following technical, physical, and administrative safeguards:

• All data is stored on secure servers protected by firewalls and industry-standard encryption.

• Sensitive data transmissions (including payment information) are encrypted using Secure Sockets Layer (SSL/TLS) technology.

• Access to personal information is restricted to authorized personnel who require it to perform their job functions.

• We conduct regular security assessments and update our practices as necessary.

• We maintain data breach response procedures and will notify affected users as required by applicable law (see Section 13).

While we employ robust security measures, no system can be guaranteed 100% secure. You are also responsible for maintaining the confidentiality of your account credentials. Any transmission of personal information is at your own risk.

8. Mobile Information Sharing Statement

CREAiT LLC collects mobile phone numbers and sends SMS/text messages to users who have explicitly opted in to receive such communications. The following applies to all mobile messaging:

What We Send: We send transactional messages (e.g., appointment confirmations, account alerts), and, with your consent, promotional messages related to our products and services.

Opt-In: Mobile phone numbers are collected only through explicit opt-in consent via our web forms, checkout pages, or other consent mechanisms. By providing your mobile number and checking the opt-in box, you consent to receive SMS messages from CREAiT LLC.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS will be sent unless you re-opt-in.

Help: Reply HELP to any message for assistance or contact us at [email protected].

Message Frequency: Message frequency varies based on your account activity and preferences.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

Mobile Information Sharing: We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes. Mobile information may be shared with service providers who assist in delivering SMS communications (such as Twilio) solely for that purpose and under confidentiality obligations. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. Your Rights and Choices

Depending on your location, you may have the following rights: (a) Right to Know/Access; (b) Right to Correct; (c) Right to Delete; (d) Right to Opt-Out of sale or sharing; (e) Right to Data Portability; (f) Right to Non-Discrimination. To exercise any of these rights, contact us at [email protected]. We will respond to verifiable consumer requests within 45 days.

9.1 Promotional Communications

If you do not wish to receive promotional communications, you can opt out by following the opt-out instructions in our emails or by contacting us directly. We may still send you transactional communications related to your account or purchases.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know, correct, delete, port, and limit use of sensitive personal information. We do not sell or share your personal information for cross-context behavioral advertising. To exercise California rights, contact us using the information in Section 14.

11. Other State Privacy Rights

If you reside in Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you may have similar rights. Contact us to exercise these rights or to appeal a denial of your request.

12. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly.

13. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected individuals as required by applicable law. Under Georgia law (O.C.G.A. § 10-1-912), we will notify you expediently via letter, telephone, or email.

14. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.

15. Cookie Policy

The Website uses cookies and similar tracking technologies. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of the Services. For more detail on our cookie practices, see Section 6 above.

16. Contact Us

For questions about this Policy or to exercise your privacy rights, contact us at:

Company Name: CREAiT LLC

Address: 504 Fair St SW, Atlanta, GA 30313, USA

Website: https://getcreait.com

Email: [email protected]

We will respond to all privacy-related inquiries within 45 days.