Refund & Cancellation Policy

Last Updated: January 8, 2026

1. OVERVIEW

Thank you for choosing CREAiT LLC ("Company," "we," "us," or "our"). This Refund & Cancellation Policy outlines the terms and conditions for refunds, cancellations, and billing related to our services provided through https://getcreait.com (the "Site") and our CREAiT OS platform (the "Services").

By purchasing or subscribing to our Services, you agree to the terms of this policy. Please read it carefully before making any purchase.

2. SUBSCRIPTION SERVICES

2.1 Monthly Subscription

Our monthly subscription services are billed on a recurring basis. By subscribing, you authorize us to charge your designated payment method on a monthly basis until you cancel your subscription.

• Subscriptions automatically renew each month unless cancelled

• You will be charged on the same date each month as your original subscription date

• Price changes will be communicated at least 30 days in advance

2.2 Setup Fees

One-time setup fees are charged for initial platform configuration, customization, and onboarding services. Setup fees are non-refundable once work has commenced on your account.

3. REFUND POLICY

3.1 General Policy

Due to the digital nature of our Services and the immediate access granted upon payment, all purchases are generally non-refundable. However, we understand that exceptional circumstances may arise, and we evaluate refund requests on a case-by-case basis.

3.2 Setup Fee Refunds

Setup fees are non-refundable once any of the following has occurred:

• Your account has been created and configured

• Onboarding or training sessions have begun

• Custom integrations or configurations have been implemented

• Any deliverables have been provided

If you request a cancellation before any work has begun, you may be eligible for a full refund of the setup fee.

3.3 Monthly Subscription Refunds

Monthly subscription fees are non-refundable. When you cancel your subscription:

• You will retain access to the Services until the end of your current billing period

• No refunds will be issued for partial months or unused time

• Your subscription will not renew after the current period ends

3.4 Exceptions

We may consider refunds in the following exceptional circumstances:

• Duplicate charges due to technical errors

• Unauthorized charges (fraud)

• Service was unavailable for an extended period due to our fault

• Other circumstances at our sole discretion

4. FREE TRIAL

If we offer a free trial period:

• You will have access to the Services during the trial period at no charge

• At the end of the trial, your payment method will be automatically charged unless you cancel before the trial ends

• It is your responsibility to cancel before the trial period ends if you do not wish to continue

• Free trial eligibility is limited to new customers only

5. CANCELLATION POLICY

5.1 How to Cancel

You may cancel your subscription at any time by:

• Logging into your account and navigating to the billing/subscription settings

• Contacting us by email at [email protected]

• Contacting our support team through the platform

5.2 Effect of Cancellation

When you cancel your subscription:

• Your cancellation will be effective at the end of the current billing period

• You will continue to have access to the Services until the end of that period

• No further charges will be made to your payment method

• Your data may be retained for a limited period in accordance with our Privacy Policy

• After the retention period, your data will be permanently deleted

5.3 Data Export

We recommend that you export any data you wish to keep before your subscription ends. Once your account is deactivated, you may lose access to your data. Contact us if you need assistance with data export.

6. BILLING AND PAYMENT

6.1 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as indicated on our Site. You agree to provide current, complete, and accurate billing information.

6.2 Failed Payments

If a payment fails:

• We will attempt to charge your payment method again

• You will be notified of the failed payment by email

• Your access to the Services may be suspended until payment is received

• Continued non-payment may result in account termination

6.3 Price Changes

We reserve the right to change our prices at any time. If we change pricing for your subscription, we will provide you with at least 30 days' notice before the new price takes effect. If you do not agree to the price change, you may cancel your subscription before the new pricing takes effect.

7. CHARGEBACKS AND DISPUTES

If you have a billing concern, please contact us first before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues directly with you.

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account

• Collection efforts for any amounts owed

• Ineligibility for future services

8. HOW TO REQUEST A REFUND

To request a refund, please contact us with the following information:

• Your name and email address associated with your account

• Date of purchase

• Amount charged

• Reason for refund request

• Any supporting documentation

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to your original payment method within 10-14 business days.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our Site. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

10. CONTACT US

If you have any questions about this Refund & Cancellation Policy or need to request a refund, please contact us at:

CREAiT LLC

504 Fair St SW

Atlanta, GA 30313

United States

Website: https://getcreait.com

Email: [email protected]